+ How does the design process work? What happens when I purchase a Premade Logo?

Once you have purchased one of our premade logo designs we will create your design in Adobe Illustrator and email you a watermarked Proof so that you can review your design and make sure everything looks perfect. Once you've replied to our email and let us know that you've approved the design then we'll email your full set of files to you within 24 hours! Depending on the time of day that we receive your approval email, we are generally able to get your files created and emailed to you within a few hours. For more detail about the design process for Premade Logos, please view our 'Premade Logo Design Process' page and feel free to contact us if you have any other questions.

+ What files are included with my purchase?

Your design file set for logos will include:

EIGHT files for use on the web & for printing:
• 1 JPG file - low resolution, large size, solid white background (FOR WEB USE ONLY)
• 2 PNG files - low resolution, small & large size, transparent background (FOR WEB USE ONLY)
• 1 PNG file - high resolution 300 ppi, large size, transparent background (FOR PRINT USE)
• 1 PDF - vector file saved at the highest print quality (FOR PRINT)
• 3 PNG WATERMARKS - all black, all white & grayscale 50% transparency - low resolution, medium size files for you to resize smaller as needed, transparent background (WEB USE ONLY)

+ Can I get the .ai or .eps file?

The .ai or .eps file (also known as the 'source file') for your design is not included in the base price for the logos as the majority of our clients don't want these files and prefer to pay a lower price for their premade logo without the .ai or .eps file. Contact us if you are interested in purchasing one of these files and we can create a Custom Listing for you for the additional fee.

+ How many revisions are included in my Premade Logo purchase?

One free revision is included with your Premade Logo purchase at the $30 USD base price, with additional revisions available for $10 each if needed. For Premade Logos purchased with the 'Design Changes' option, three free revisions are included with additional revisions available for $10 each if needed. It is, however, very rare for our clients to end up having to purchase any additional revisions.

+ What is included with the 'Design Changes' option?

Purchase of a Premade Logo with the 'Design Changes' option includes up to three rounds of revisions to fonts, font colors, layout and/or illustration colors (when available). Color changes for illustrations are not always available (watercolor illustrations, for example, generally do not allow color changes) so we recommend you contact us prior to purchase for color change approvals.

In order to limit the number of revisions necessary to complete your design, we recommend that you provide a link to your desired font (must be a free commercial download or we can add an extra fee to purchase the font you would like) or a link to one of our other listings with the font you prefer (please copy and paste the link and do not just provide a name as we have over 200 designs and some of them have the same name) . For color changes we recommend you go to a site like www.colorpicker.com to choose your color and provide us with the six digit hex code in order to limit the number of revisions necessary to complete your design. You can also email us an image that has your desired color(s) and we can get the hex codes from the image.

+ What is NOT included with the 'Design Changes' option?

Changing the illustration is not included in the 'Design Changes' option. To create a design with a different illustration please view our 'Custom Design Services' page to start the process for creating a Custom Logo.

+ Is the business name change included in the purchase price for the Premade Logo? Or does it only include the illustration?

Yes, the business names on our Premade Logos are for example only and we will change the example business name to your own business information when you purchase the Premade Logo. For any other changes to the design, such as to fonts, colors and/or layout, you will need to purchase the design with the 'Design Changes' option for the additional $20 USD fee for the extra design time.

+ How will I receive my design?

You will receive your initial Proof file as well as your finalized complete set of files via email as well.

+ What is the turnaround time for Premade Logo designs?

We take great care to provide a very quick turnaround time for our Premade Logo clients!

Once you have purchased your design you will receive your Proof file for your design within 48 hours. While 48 hours is the maximum amount of time, generally Proof files are emailed within a few hours of purchase if we've received your order during our regular business hours. Once you have received your Proof, the turnaround time will then depend on how long it takes you to respond with an approval of your Proof or request for changes. We respond to all emails and design change requests within 24 hours. For revision requests, we also respond with a new Proof within 24 hours. For Premade Logos, we are generally able to provide a very quick turnaround time as long as we get a timely response from our client - many of our Premade Logo designs have been fully completed from start to finish within 24 hours!

Our business hours are Monday - Friday: Noon to 7:00 pm / Saturday & Sunday: 8:00 am to Noon (we are in the U.S., Central Standard Time).

+ What file sizes will I receive when I purchase a Premade Logo?

For logos, you will receive your .jpg and .png files in both a large size (which you can resize smaller as needed) and a small size. Generally the large size files are provided at a width of 2400 pixels and the height will vary depending on the shape of the logo design. Small files are generally provided at a width of 400 pixels.

+ I need a specific size file for my blog header. Do you provide files at specific sizes?

Files at specific sizes are available for $5 each. You will need to let us know the exact file size you need and whether you would like a .jpg on a solid background or a .png on a transparent background.

+ What if I get my logo design Proof and I don't like it? Can I get a refund?

No, once work has begun on your Premade Logo design no refunds will be given. The important thing to remember when you are purchasing a Premade Logo design is that you are purchasing both a final product (the logo files) AND the time of the designer to provide the service of working on your design.

+ How long do I have to create my design? Is there a time limit on how quickly I have to approve my logo?

We do not have time limits on creating your design so theoretically you can take as long as you like however we very much prefer that you respond in a timely manner in order to keep the creative design process flowing smoothly. Most of our clients are excited to receive their new logo so they generally respond within 24 hours. We do occasionally have some clients who take a month or two. The choice is yours, keeping in mind that you will still only receive one free revision for basic Premade Logos and 3 free revisions for Premade Logos purchased with Design Changes.

+ Can I call you?

No, at this time all correspondence is conducted solely via email.

+ Can I get a preview of my business name in one of your Premade Logo designs?

Yes! For a preview of your business name (and tagline if you have one) in one of our Premade Logo designs please purchase our 'Try Before You Buy' listing for $5 USD. If you end up purchasing the same logo you previewed then your 'Try Before You Buy' purchase price will be fully refunded! To receive your refund we will provide you with a coupon code when we send your Logo Preview file or via manual refund if you forget to use the code.

+ Do you have any design 'packages'? I need several items such as a Facebook Cover, Coordinating Logo and a Business Card.

At this time we do not have any premade packages for our coordinating branding and marketing designs but rather you can purchase each design individually as needed. Please visit our Custom Design Services page to view all of our listings for designs to coordinate with your new logo. If you need a design that you don't see a listing for please contact us for a fee quote. We love working on custom designs!

Additionally, we keep all of our client files forever so you can purchase what you need now and then come back later when you're ready for more designs!

Still have questions? We're friendly! Contact us via our 'CONTACT' page and we we'll do our very best to get back to you within 24 hours (usually much sooner!).